Support
Contact PONS support
support@ponsapp.proEmail us any time. We usually reply within 1–2 business days (India time). Please include your @username and never send your recovery phrase, private key, or sign-in codes.
Common questions
How do I invite a friend?
Open the Profile tab and tap the gift button. Share your code or link. Your friend adds the code when they pick their username, and you’ll see them under Joined and on the Top inviters leaderboard.
How long do withdrawals take?
@username sends are instant and free. Withdrawals to outside addresses are reviewed by PONS before they are sent, so they can take longer. If one seems stuck, email us with your @username and the time you requested it.
My deposit hasn’t shown up
Deposits are credited after they are confirmed on their network. Make sure you used the deposit address shown in the app and a supported network. If it’s still missing after an hour, email us the transaction link.
I can’t sign in
Check that you’re using the same email or X account you signed up with, and look for the code in your spam folder. If you imported an account, you’ll need its recovery phrase or private key.
How do I report a user or a coin?
Email support@ponsapp.pro with the @username or coin name and what’s wrong. We review every report.
How do I delete my account?
See Delete account.