Privacy Policy
This policy explains what information the PONS iPhone app and this website (together, “PONS”, “we”, “us”) collect, how we use it, who we share it with, and the choices you have. If you have a question, email support@ponsapp.pro.
The short version: we collect what we need to run your account, your balance, and the social features you use. We do not sell your personal information, and we do not use it for third-party advertising.
1. Information we collect
Account and sign-in
- Email sign-in: your email address and the one-time codes we send to verify it.
- X sign-in: when you choose “Continue with X”, we receive your X account identifier and handle from X. We do not receive your X password.
- Imported accounts: if you import an existing account, its recovery phrase or private key is checked and kept in your iPhone’s secure storage. It is not sent to us in readable form. We receive the account’s public address.
- Encrypted backup (optional): if you back up your recovery phrase, it is encrypted on your device with a password only you know before it is uploaded. We store the encrypted copy and cannot decrypt it.
- Username you choose, and the date you joined.
Profile content you add
- Profile photo and banner (only the photos you pick from your library — PONS does not access the rest of your photos), avatar choice, bio, and X handle.
- Coins you launch, including their name, symbol, image, and any links you add.
Social and referral activity
- Who you follow and who follows you.
- Your invite code, who invited you (if anyone), and how many people joined with your code.
- When an invite link is opened, we store a one-way hashed version of the IP address with the code and time. We use it to limit abuse and to suggest the right invite code when someone installs PONS soon after tapping a link. We do not store the raw IP address for this.
Balance and transaction activity
- Your PONS balance (held by PONS in USD), deposits, conversions, buys and sells, @username sends, launches, and withdrawals, plus the deposit and withdrawal addresses and network transaction details needed to complete and record them.
- Withdrawal requests to outside addresses and the outcome of our review.
Device and technical information
- IP address, request times, app version, and basic device and operating-system information sent with requests, used for security, rate limits, and fixing problems.
- A sign-in session key stored in your iPhone’s secure storage so you stay signed in. Face ID, where used, is handled by iOS on your device; we never receive your biometric data.
- Settings stored only on your device, such as haptic feedback and dismissed reminders.
PONS does not use advertising identifiers, does not track you across other companies’ apps or websites, and does not use third-party advertising or analytics SDKs.
Support
If you contact us, we receive your name, email address, and whatever you include in your message.
2. How we use information
- To create and secure your account and verify sign-ins.
- To hold your balance, process deposits, trades, sends, launches, and withdrawals, and keep an accurate record of them.
- To review withdrawals to outside addresses and to detect and prevent fraud, abuse, and security incidents.
- To run social features: profiles, follows, launches, invite codes, and the Top inviters leaderboard.
- To respond to support requests and send service messages, such as sign-in codes.
- To comply with legal obligations and enforce our Terms of Use.
3. What other people can see
Your public profile shows your username, photo, banner, bio, X handle (if added), join date, follower and following counts, and coins you have launched. If you appear on the Top inviters leaderboard, your username, photo, and number of friends who joined are shown.
We never show your email address, your balance, your holdings, your deposit address, or your transaction history on your public profile. Transactions that settle on a public blockchain (for example deposits, withdrawals, and coin launches) are visible on that blockchain by their nature.
4. Who we share information with
We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share information only:
- With service providers who run PONS on our behalf, under confidentiality and security obligations: cloud hosting and databases (Cloudflare), account sign-in and key infrastructure (Turnkey), blockchain network and data providers that broadcast and read transactions, and email delivery for sign-in codes and support.
- With X, only to complete sign-in when you choose “Continue with X”.
- On public blockchains, when a transaction you request is settled on-chain.
- For legal reasons, when we believe in good faith it is required by law, legal process, or to protect the rights, safety, or property of our users, PONS, or others, including to prevent fraud.
- In a business change, such as a merger or sale of assets, subject to this policy.
The app also loads public market data (prices, charts, and token logos) from market-data providers. Those requests do not include your account details, but like any internet request they reveal your IP address to the provider.
5. How long we keep information
- Account and profile data: while your account is open. When you delete your account, we delete or anonymize it as described on our Delete account page.
- Balance, transaction, and withdrawal-review records: kept after account closure for as long as needed to keep accurate books, resolve disputes, prevent fraud, and meet legal obligations.
- Hashed invite-link opens and security logs: kept only as long as needed for abuse prevention and security.
- Support messages: kept as long as needed to help you and keep a record of the request.
6. Your choices and rights
- Access and correction: you can view and edit your photo, banner, bio, and X handle in the app under Profile → Edit profile. To get a copy of your data or correct anything else, email support@ponsapp.pro.
- Deletion: see how to delete your account.
- Photos: you can change or revoke PONS’s photo access at any time in iOS Settings.
- Other rights: depending on where you live (for example India, the EU/UK, or California), you may have rights to object to or restrict processing, to data portability, to withdraw consent, or to complain to a data-protection authority. Email us to use any of these rights. We will verify the request comes from the account holder and will not discriminate against you for using them.
7. Security
We use encryption in transit, access controls, rate limits, and reviews of outside withdrawals to protect your account. Your sign-in session key is kept in your iPhone’s secure storage. No system is perfectly secure, so please keep your email and X accounts secure and contact us right away if you notice anything unusual.
8. Where data is processed
PONS is operated from India and uses service providers with infrastructure in several countries, including the United States. Your information may be processed outside your country, with safeguards required by applicable law.
9. Children
PONS is not directed at children under 13, and we do not knowingly collect personal information from them. Using balances, trading, and launching coins also requires that you meet the eligibility rules in our Terms of Use. If you believe a child has given us personal information, email support@ponsapp.pro and we will delete it.
10. Changes to this policy
We may update this policy. We will change the “Last updated” date above, and for significant changes we will let you know in the app or by email before they take effect.
11. Contact us
Email support@ponsapp.pro with any privacy question or request.