Delete your PONS account
To delete your account, email support@ponsapp.pro with the subject “Delete my PONS account”.
1. Before you delete
- Move your balance out first. Send it to another @username or request a withdrawal in the app. If you can’t, tell us in your email and we’ll help you withdraw what’s left before your account is closed.
- If you signed in by importing an account, make sure you have its recovery phrase or private key saved. Deleting your PONS account doesn’t delete an outside blockchain account, and we can’t recover it for you.
2. How to ask
- Email support@ponsapp.pro from the email address on your account. If you sign in with X, include your @username and X handle.
- We’ll reply to confirm the request really comes from you. We may ask you to confirm from inside the app.
- Once confirmed, we close your account and you’ll get an email when it’s done.
Today, deletion requests are handled by email. Signing out of the app does not delete your account.
3. What we delete
- Your sign-in details (email address and X link) and your PONS login.
- Your profile: username, photo, banner, avatar, bio, and X handle. Your profile stops being visible.
- Your follows, followers, and your invite code. You’re removed from the Top inviters leaderboard.
- Any encrypted recovery backup we store for you.
4. What we may keep, and why
- Balance and transaction records (deposits, conversions, trades, sends, launches, withdrawals, and withdrawal reviews), kept to keep accurate books, resolve disputes, prevent fraud, and meet legal obligations. These are kept separately from your public profile and are not shown to anyone.
- Limited security and abuse records, such as hashed invite-link opens and logs, for as long as needed to prevent fraud and abuse.
- Your support emails, as a record of the request.
- Anything on a public blockchain, such as on-chain deposits, withdrawals, and coins you launched. Blockchains are public and can’t be edited, so PONS can’t erase them.
- If a friend joined with your invite code, their account isn’t affected.
5. How long it takes
We usually confirm your request within 2 business days and finish deleting your account within 30 days. Backups that contain deleted data are overwritten on their normal schedule. If we must keep certain records longer for legal reasons, we keep only those and delete them when no longer needed.
Questions? Email support@ponsapp.pro. See our Privacy Policy for more.